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FAQ

  • How can I contact Customer Service?
    • For any questions feel free to contact us at (626) 293-1863 or (310) 409-9225. Our customer care representatives are standing by 7 days a week 10am - 7pm CPT
  • Can I contact someone after hours?
    • Yes. Besides standard 7 days a week 10am to 7pm customer service that we offer, we also have a special "after hour" service for inquiries by text message. Please text your question to (310) 409-9225.
  • What form of payments does BiltTuff Corp. accept?
    • We except all major credit cards - Visa, Discover and Master Card as well as PAYPAL payments.

      Please mail check and money order payments to:                                                 BiltTuff Corp.                                                                                                     505 S Atlantic Blvd                                                                                               Alhambra CA 91801
      Note: It may take up to 7 business days for the checks to clear. The package will be shipped as the transaction clears.
       
  • How can I contact Wholesale Department?
    • For all wholesale orders and information, please call (626) 293-1863 or (310) 409-9225.
  • I'm having trouble processing my order
    • To order by phone or if you have any processing problems , please contact our Customer Service department at (626) 293-1863 or (310) 409-9225, 7 days a week 10am -7pm CPT
  • In how long will my product arrive?
    • Please allow 48 hour processing time. Standard USPS shipping take 6-7 business days for delivery
  • I did not receive a confirmation
    • A confirmation is e-mailed to you immediately after your purchase. Please double check the provided e-mail address
  • Can I get my item shipped to a P.O. box?
    • Yes. However heavy items are regulated by USPS and may not be shipped to a P.O. box. Please contact our customer service at (626) 293-1863 or (310) 409-9225 for more information.
  • Help! I need an item repair!
    • For our customers convenience we also offer a repair service. For more information please contact us at (323) 620-1801.
  • Do you provide installation?
    • Yes. We can install an item for you with in the Los Angeles area. Please contact Customer Service for details (626) 293-1863 or (310) 409-9225.
  • How can I advertise on your web-site?
    • For all advertisement and banner exchange inquiries, please contact us at (310) 409-9225, Mon-Sat 11am-5pm CPT or via e-mail info@Bilttuff.com

For any questions , please feel free to contact us via e-mail at info@Bilttuff.com

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